La gestione dei resi per una azienda wholesale: da “male” necessario ad una opportunità di business

IT4F 2020 - 03/12/2020 12:00

Returns management for a wholesale company: from “bad” necessary to a business opportunity Returning within a wholesale company is often managed as a costly process, which does not bring added value to the company but is implemented to cope with the needs of its customers and current legislation.

In reality, the return can be managed as a commercial condition, used to make marketing actions, to improve the sell-out of its customers according to the sales trend. To enable these advantages it is necessary for a company to structure itself both from the point of view of processes, both of information systems and logistics, in such a way as to minimize the return management time, in parallel with a careful management of information and control. quality.

In this presentation, the Peuterey company will explain, through the words of the Customer Service and Operations, how it has transformed an ineffective and onerous return management into a more streamlined and dynamic management capable of enabling its logistics centers to receive, control and to return (re-enter, find an appropriate term) the products returned to the market, monitoring their customers, evaluating their behavior and performances.

Returns management for a wholesale company: from “bad” necessary to a business opportunity Returning within a wholesale company is often managed as a costly process, which does not bring added value to the company but is implemented to cope with the needs of its customers and current legislation. In reality, the return can be managed as a commercial condition, used to make marketing actions, to improve the sell-out of its customers according to the sales trend. To enable these advantages it is necessary for a company to structure itself both from the point of view of processes, both of information systems and logistics, in such a way as to minimize the return management time, in parallel with a careful management of information and control. quality. In this presentation, the Peuterey company will explain, through the words of the Customer Service and Operations, how it has transformed an ineffective and onerous return management into a more streamlined and dynamic management capable of enabling its logistics centers to receive, control and to return (re-enter, find an appropriate term) the products returned to the market, monitoring their customers, evaluating their behavior and performances.

Alessio Borrani

Alessio Borrani

Responsabile Programmazione Produzione presso Peuterey

-

Virginia Adesso

Virginia Adesso

Responsabile digital marketing & crm presso Peuterey Spa

-

IT4Fashion 2020

Sponsor opportunity